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Customer Support Specialist
Remote (US)
Mid-level · Full time
Posted 3 months ago
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What is Attio?

Attio is a productivity CRM. It’s data driven, easily customized and already changing how people think of CRM’s.

We think relationships are the most important part of doing business and built Attio because business software is failing to leverage our interactions in the digital world. Most data entry is manual, intelligent data analysis is non-existent, and existing CRM options are a challenge for users to set up.

We believe the future is simple: A no-code CRM that automatically knows your contacts and analyses your communications, organising your data so that it is easily viewed, sorted, and filtered depending on your task. Integrations and automations should be customizable and quick, and it should all be possible whilst seamlessly collaborating with your team.

It's our mission to make this a reality in a market worth over $50 billion and growing fast.

 

Why is this role important?

We are hiring for a Customer Support Specialist because we want to interact helpfully and proactively with our customers, providing a brilliant experience from their first interaction.

We are particularly interested in hearing from:

  • People who work for a SaaS product in a customer facing role
  • Brilliant communicators who have worked closely with product & engineering teams

 

Which Team will you join?

Our customer team is collectively responsible for new & expansion revenue. The team is growing under the guidance of Frank Mayfield. Day to day work is focused on providing an incredible customer experience to generate revenue and informing our product roadmap with regard to expansion and retention.

 

What is it like to work at Attio?

As a remote company, Attio employees are based across the UK, US, Germany, Belgium and Denmark.

We are all trusted to produce high quality work in the remote-first environment that works best for us. Kindness is evident in how we work and there is a high level of mutual respect across the team that comes from working hard together on interesting problems.

Our culture of collaborative curiosity allows us to challenge ideas, solve problems together and build a team of world class talent.

We’re fortunate to be backed by world leading investors include Point Nine, Balderton, and Passion Capital, alongside top industry Angels.

Requirements

What are the role requirements?

In this role, you will be expected to:

  • Support customers through Intercom, emails and video calls
  • Advocate for the customer internally to develop the Attio product
  • Improve existing processes and documentation
  • Contribute to the growth of our customer team through hiring and training

We believe the right person will have the following attributes:

  • Empathy - Understanding and sharing customer feelings in relation to product experience
  • Communication - Professional video manner as well as excellent written and spoken English
  • Curiosity - Enjoys investigating technical issues and understanding product intricacies
  • Proactive - Meet unforeseen questions and needs
  • Resourceful - Able to work independently in a remote distributed team

What does the hiring process look like?

We respond to applicants before the end of each week and within 24 hours of each interview, we will request and share feedback at every stage.

Applicants can expect the following:

  1. Introductory phone call ~ 30 minutes
  2. Interview ~ 45 minutes
  3. Exercise ~ Take home + 60 minutes discussion
  4. Offer stage

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process. At the offer stage, you may want to speak to more of the team, see a demo or have other suggestions for us to enhance your experience.

Everyone who completes at least one of the above stages will be asked to provide feedback on the overall process and offered some help on their career if it's not joining Attio at this time.

Benefits

What will an offer consist of?

  • A competitive salary
  • Equity in an early-stage tech company on an incredible trajectory
  • Remote working and flexibility
  • Apple hardware and a budget for desk amenities
  • 25 days plus local holidays
  • Regular team events in London
  • Team off-site in fun places! (We've been to Lisbon and Malta so far)
  • Enhanced parental leave
Attio
Attio is a CRM tool to manage teams' workflows and relationships.
Size:  11-50 employees
Funding Level:  Early-stage Startup
Total Amount Raised:  7.7 M
Year Founded:  2017
Investors
Balderton Capital
Passion Capital
Point Nine
Headline
Vinay Hiremath
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